FREQUENTY ASKED QUESTIONS

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Question

Answer

How do I make recorded video footage permanent?

1.            Sign in to Oggle Maps

2.            Open your Permanent Archive from the menu on the left hand side

3.            If footage in your Archive is no longer required then empty your Archive by selecting Delete Permanent Archive (Please note, if footage is older than 30 days you will not be able to retrieve it once deleted)

4.            Select the camera required from the drop down menu on the left hand side

5.            Select date and time from the drop down menus

6.            Identify the footage you require

7.            Click Make Permanent underneath the thumbnail

8.            Continue with steps 4-7 until you have saved all the footage you require

9.            Footage will now appear in your Permanent Archive

How do I get video footage onto CD or a memory stick?

Save required footage to your permanent archive

Contact Picaw on 0845 287 3622 or email support@picaw.com remembering to state how many copies you require

We will post your footage to site as soon as possible.

I’ve forgotten my password. What do I do?

Contact Picaw on 0845 287 3622 or email support@picaw.com

How do I change my key holder list?

Email support@picaw.com with your new key holder list, including names and contact numbers. Please stipulate in which order you would like to be contacted.

 

 

 

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